If you see a Turn on recurring billing link, it means recurring billing is already turned off. Otherwise, you'll have access to your subscription until it expires. If you choose to get a refund, the subscription will go into reduced functionality mode immediately. You might be given the choice to get a refund for unused time. If you see a Cancel link, choose it to cancel the subscription. If you see a Turn off recurring billing link, choose it to turn recurring billing off. On the Services & subscriptions page, locate your Microsoft 365 subscription and then select Manage. That’s all for Part I! Next, we’ll explore the most important considerations for any organization thinking of going SBO.If prompted, sign in with the Microsoft account email and password associated with your Microsoft 365 subscription. While there are many benefits, it is not for everyone due to the substantial cultural and operational impacts involved. Implementing SBO is a considerable IT and operational change and should not be taken lightly. Collect on outstanding physician balances when a patient arrives at the hospital (and vice-versa).Reduce operational redundancies and account touches.Staff can follow-up on self-pay balances using one set of tools in Epic.Payment posting staff can post self-pay payments in one tool.Consolidate hospital and professional self-pay follow-up teams.Single statement for hospital and physician fees.This setup will simplify customer service workflow and reduce patient confusion. When a patient calls in about a hospital service, the customer service rep will easily be able to identify any outstanding professional balances to be collected on concurrently. When a patient checks in for a physician visit, the front-desk staff can easily collect on any unresolved hospital balances. Organizations should see an increase in Point-of-Service (POS) collections due to the patient being faced with outstanding balances from both sides of the organization in one place. This increased workflow efficiency can allow for staff reduction or give staff time to focus on special projects. There will be one customer service team where representatives can answer questions on patients’ accounts in one place. Payment Posting staff can post payments to both hospital and professional self-pay balances with one check. Self-pay follow-up staff will only follow up on one account for a given patient’s visit. Not only does SBO present great opportunities to reduce costs, but it also allows you to see increased operational efficiencies through the integration of many hospital and professional billing self-pay workflows. Expertise from both groups can be combined and disseminated to the new unified team. You will be able to realize staffing efficiencies through staff and management consolidation. You will also have fewer transaction costs for items, such as propensity-to-pay requests.įinally, separate customer service and self-pay follow-up teams for the hospital and physician groups will no longer be necessary. This is a major differentiator in today’s healthcare market.īy converting to Single Business Office, you will see short and long-term savings from expense reductions.įirst, you’ll see an immediate reduction of letters and statements sent to patients/guarantors. And when they want to make a payment, they will only have to write one check or set up one payment plan. Patients will only have one number to call if they have questions about the charges or bill. It will allow the patient to receive one bill from the physician and hospital. While SBO isn’t going to fix all the confusion of healthcare billing, it will greatly reduce the complexity of the patient’s billing experience. In healthcare, this can be difficult due to the accuracy of patient estimates, insurance obligations, and-to top it all off-statements from multiple providers (e.g. In almost every other service industry, the customer knows what is owed and when. Patient satisfaction is one of the biggest benefits of converting to Epic’s Single Business Office. Here are some of the benefits of moving to Epic Single Billing Office (SBO). It blends the self-pay functionality and workflows of both Resolute Hospital Billing and Resolute Professional Billing into a consolidated billing system. Single Billing Office (SBO) is a mode in Epic offering the highest level of integration available in Epic’s billing suite. By Charlie Bauer, Senior Director, Delivery Operations
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